Account deletion
Last updated: 15 August 2026
You can delete your Commr account and request removal of your data at any time. There are two kinds of account — customer (the mobile app) and business (the web dashboard). The steps below cover both.
How to delete your account
Customer (mobile app)
- Open the Commr app and sign in
- Go to Profile
- Scroll to Danger Zone at the bottom
- Tap Delete Account, then confirm twice
Business (web dashboard)
- Sign in at app.commr.app as the account owner
- Go to Settings
- Scroll to Danger Zone and click Delete Account
- Type DELETE and enter your admin PIN
Staff logins cannot delete the business. If you have extra locations, those need to be removed first.
What happens when you delete your account
Your account is deactivated immediately — you're signed out, can no longer log in, and stop appearing anywhere on the network. We keep the underlying records rather than erasing them outright by default, because a redemption history is also part of the other party's own legitimate business records — for example, a shop's record of which offers were actually redeemed with them.
Requesting full data deletion
If you'd like your data fully erased rather than deactivated — including your name, email, phone number, and redemption history — email us and we'll action it directly, no account access required:
Include the email address your account was registered with. We aim to complete deletion requests within 30 days, and will confirm by email once it's done.
What gets deleted
- Your name, email address, and phone number
- Your password (already stored only as a one-way hash, never in plain text)
- Your business or customer relationship records
- Your redemption history, once retention isn't required for the other party's own records
Contact
Questions about this page, or a request about your data: contact.commrapp@gmail.com